Managed IT Services & Support
A full IT department on a flat monthly fee, with a named engineer who knows your setup.
Best for
Companies of roughly 10 to 250 people who need reliable IT but cannot justify a full in-house team.
- 24/7
- Engineer on call, every day of the year
- Flat fee
- Predictable monthly cost, scope written down
- Monthly
- Reporting on uptime, incidents and spend
What is included
Capabilities
The specific work, described in enough detail that you can compare it against another quote.
24/7 Monitoring & On-Call
Infrastructure, applications and certificates monitored continuously. Alerts page an engineer around the clock, and every priority-1 incident closes with a written post-incident report.
Proactive Maintenance
Patching, capacity planning, certificate renewal, log rotation and backup verification on a schedule. The unglamorous work that prevents most outages.
Security Operations
Endpoint protection, vulnerability scanning, access reviews, and incident response with a defined containment procedure. Every finding arrives with a severity and a fix.
Support Your Team Can Reach
Email, phone and chat support with published response targets by severity. Recurring tickets trigger a root-cause fix, not a faster way to close the same ticket.
What you receive
Artefacts you own, not access you rent
Every engagement ends with documentation in your hands. If you ever replace us, the next team can pick it up without an archaeology project.
- Signed SLA with response and resolution targets by severity
- Named lead engineer plus a documented backup engineer
- Live status and monitoring dashboard shared with your team
- Monthly service report: uptime, incidents, spend, capacity, risks
- Quarterly review with a prioritised improvement plan
How it runs
From first call to steady state
The same four stages apply to every service, so you always know which one you are in.
- 01Week 0
Assess
A technical session on what you run today and where the business is heading. You receive a written assessment of risks, priorities and approach.
- 02Weeks 1 to 2
Blueprint
Target architecture, component choices, monthly running cost and a migration sequence with rollback points. Fixed price, delivered as a document you own.
- 03Weeks 2 to 8
Build & Migrate
Infrastructure as code, staged cutover, and a rehearsal before anything touches production. Planned downtime is agreed up front, and usually there is none.
- 04Ongoing
Operate
24/7 monitoring, patching, backup verification and monthly reporting on uptime, spend and capacity. Your named engineer stays the same.
Monitoring, patching, backups, security operations, support and reporting are in the monthly fee. Project work such as migrations, office builds, hardware rollouts and AI implementations is quoted separately at a fixed price. The boundary is written into the agreement.
On the number of servers and endpoints under management and the response time you need. It is a flat monthly figure rather than hourly, so our incentive is to fix problems permanently.
Yes, and it is often the best arrangement. Your internal person keeps the business relationships and daily requests; we take the 24/7 on-call, the deep infrastructure work and holiday cover, so one person stops being a single point of failure.
Cloud & Hosting
Move to the cloud without the surprise bill, and stay there with an engineer watching it around the clock.
Server Management
Servers that are patched, monitored and documented, so nobody on your team has to become the accidental sysadmin.